Business process
Business process, automation and transformation advisory
Understand how work really happens, simplify it, decide what should be automated and carry clear requirements into implementation.
The diagram is not the process
A neat flowchart can hide rework, judgement, unofficial spreadsheets, control checks and the exceptions that take most of the time. Buying a workflow tool before those things are understood usually makes the uncertainty harder to change.
We work with the people who perform, own and depend on the process to establish what happens now and what a workable future state should look like.
What we look at
- The purpose, boundary and outcome of the service or process
- Activities, hand-offs, decisions, controls and responsible roles
- Information sources, systems, integrations and repeated rekeying
- Normal paths, exceptions, failures and manual workarounds
- Whether automation is justified and which parts still need human judgement
The result may be a simpler process, clearer responsibilities, better use of an existing system, targeted automation, a new platform or no technology change.
Two examples of delivered work
Process and decision integration
For a New Zealand public-sector organisation, Hot Desk designed integration architecture using secure API gateways to connect established process-orchestration and governed decision-management platforms with other enterprise systems.
Modernising a regulated public service
For a New Zealand government organisation, Hot Desk defined a service-oriented target architecture and detailed migration roadmap for replacing a legacy platform after legislative change.
These projects show our experience in architecture and migration planning. We do not claim measured savings or completed implementation outcomes where the retained material does not prove them.
From workshop to implementation
What we produce depends on the problem: current and target process maps, decision and control designs, requirements, option assessments, migration plans or an implementation roadmap. We can stop after the advice or stay to support a client-led implementation.
Discuss a process or automation question, or explore related government, compliance and project-recovery work.
Start a conversation
Bring us the challenge, not a finished specification.
We will help clarify the current state, the decisions that matter and a practical next step.